Senior Vice President Financial Center Process Design, Bank of America
Luke is a Process Design Consultant on the national financial center operations team. In this role, he is responsible for projects designed to provide customers with convenient banking options such as online banking, mobile banking and Apple Pay and in the financial center channel.
He joined Bank of America in 2000 as a Personal Banker in Albuquerque, NM. He was promoted to Banking Center Manager in 2002, transitioned to a Market Training Leader in Albuquerque, NM/Tucson, AZ in 2005 and was promoted to Consumer Market Manager in Austin, TX in 2006. In 2010, he took on a role with the Associate Readiness Design team responsible for developing employee readiness plans and proficiency activities. He has been in his current process design role since April 2013.
Luke graduated from the University of New Mexico with a bachelor’s degree in Marketing and General Business Management. In addition, Luke is a graduate of the Hispanic Austin Leadership Program, the Leadership Austin program and has received his Six Sigma Green Belt certification through Bank of America.
He is the 2012 recipient of the Bank of America Volunteer Service Award in Austin TX. From 2010-2012 he served as the Chairman for the Austin and San Antonio chapters of Bank of America Community Volunteers, which are internal employee volunteer networks made up of the 1,600 employees in Austin and San Antonio and currently serves as a leadership advisor for both groups.
Luke is an active member of the Greater Austin Hispanic Chamber of Commerce’s Hispanic Austin Leadership Program. Within the HAL program, he has served in various roles including project mentor, Community Impact Director and HAL President. In 2014, he was the recipient of the Greater Austin Hispanic Chamber of Commerce’s Volunteer of the Year award. In addition, Luke serves on the board of directors for Caritas of Austin, a local non-profit organization focused on meeting the critical needs of hunger, housing and financial stability for Austin residents. He was a founding committee member of the United Way for Greater Austin Young Leaders Society in 2013 and currently serves as the vice-chairman of YLS. In addition, Luke was selected as a 2015 finalist for the Austin Under 40 Awards which recognizes emerging Austinites that exhibit a solid commitment to serving the Austin community.